Refund policy

Return & Refund Policy

We strive to provide high-quality products and ensure customer satisfaction.

Returns

We do not accept returns or offer refunds for change of mind, incorrect purchases, or customer preference. All sales are final.

If you receive a product that is defective, damaged, or incorrect, please contact us within 30 days of receiving your order at kfadaly517@gmail.com. Include your order number, a description of the issue, and clear photos of the product so we can review your claim.

Damaged or Defective Items

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue.

If we confirm that the product is defective or damaged due to a manufacturing or fulfillment issue, we will provide a full refund to your original payment method or, if you prefer, send a replacement at no additional cost.

Non-Returnable Items

We do not accept returns or issue refunds for:

* Change of mind
* Incorrect product selection by the customer
* Sale or clearance items
* Gift cards
* Personalized or custom-made products
* Personal care items
* Perishable goods
* Hazardous materials, flammable liquids, or gases

Exchanges

We do not offer exchanges. If you receive a defective or incorrect item, please contact us and we will work to resolve the issue promptly.

Refund Processing

If your claim for a defective, damaged, or incorrect item is approved, your full refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at kfadaly517@gmail.com.